At Macho Touch, when a reservation is made, we allocate a time slot and a therapist, blocking off the necessary time to ensure that your appointment receives our full attention. This prevents other bookings from occurring during that time. Therefore, your appointment is important to us and is reserved especially for you. We understand that there are many things that can come up in people’s day-to-day lives. However, in fairness to all clients as well as our therapists, this policy is in effect regardless of the reason for the cancellation.​

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1. BOOKING AN APPOINTMENT

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You can make an appointment with Macho Touch in several ways, including via our website, telephone, text, Whatsapp or email. Upon booking, you’ll receive an email from Fresha, our third-party booking platform, confirming all essential details along with a client consultation form which should be completed prior to arriving for your scheduled appointment.​

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2. CANCELLATION POLICY​​​​

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• You can reschedule or cancel your appointment free of charge with a minimum 24-hour notice.​

• Attempting to change your appointment within 24 hours of your treatment will be considered a cancellation, and the cancellation policy will be applied.​

• Less than 24 hours’ cancellation will result in a charge equal to 50% of the service amount.​

• “No shows” will be charged 100% of the service amount.​​

• Cancellations more than 24 hours prior to the scheduled appointment can be done online via your Fresha account (go to 'manage my booking') or you can get in touch with us directly by phone, text, Whatsapp or email (our contact details can be found at the bottom of this page).​

• Please note that last-minute cancellations via any of these channels will be considered invalid, and the client will be charged 50% of the service amount.​​​​

• If your therapist needs to cancel your session, we will inform you at the earliest opportunity and you will be given the choice to either reschedule or proceed with another therapist (subject to availability). 

• In the event that your therapist needs to cancel or make a last-minute change to your appointment and there is no other therapist available to step in, we will reschedule your appointment free of charge and offer to reimburse you for any wasted travel costs you might have already incurred.

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3. MEMBERSHIP/MASSAGE PACKAGES

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• Purchasing a membership/massage package indicates understanding and acceptance of the terms and conditions.

•  ​Packages must be used within their validity period.​

• Massage packages are non-refundable.​

• ​Packages can be upgraded.​

• The validity of loyalty packages will not be extended, except in cases where we cancel an appointment on the client’s behalf.​

• It's the client’s responsibility to book their sessions in advance to ensure availability.​

• Packages can be shared with a friend or family member.​

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4. CONFIDENTIALITY​​

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All client information and records will be safeguarded by Macho Touch Ltd and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your written consent.

Consultations and client treatment details will not be discussed with anyone other than the client.

In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.

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5. HEALTH AND SAFETY

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Due to the nature of massage and the need for close contact, your massage therapist will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If your therapist is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in Macho Touch contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact us on 07479 207545 or info@machotouch.com at the earliest opportunity to rearrange your appointment. Cancellation Policy may still apply.

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6. PAYMENTS

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Macho Touch accepts payment in cash and certain credit/debit Cards (Visa, Mastercard, Amex, Google & Apple Pay). All treatment must be paid for in FULL at the time.

In the event that a client fails to pay for their treatment, cancels with less than 24 hours’ notice, or fails to show up for booked appointment, Macho Touch will automatically charge the credit/debit card provided at the time of booking for the full cost of the treatment.

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7. DISCLAIMER

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Macho Touch provides massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. Macho Touch will not diagnose, prescribe medication or medical treatment of any kind, and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Macho Touch up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

Macho Touch may refuse to treat any client or part of their body with just and reasonable cause. Macho Touch reserves the right to terminate any appointment at any time if they believe that it is not in the best interest or safe for either the client or the massage therapist to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.