Respect Your Time. Respecting Ours.

1. Card Authorisation​​

To secure your booking, we require a valid payment card at the time of booking. Your card will not be charged when your appointment is confirmed. It is securely held only to cover cancellation or no-show charges where our cancellation policy applies.

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​2. Cancelling Your Appointment​​

You may cancel or reschedule your appointment free of charge up to 48 hours before your scheduled appointment time.

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3. Cancellations Within 48 Hours

Appointments cancelled within 48 hours of the scheduled appointment time will incur a cancellation fee of 50% of the total treatment cost.

The applicable fee will be charged to the payment card provided when the booking was made.

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4. Appointment Cancellations by Us 

We make every effort to honour all confirmed appointments. However, in rare circumstances, unforeseen events such as illness, family emergencies or other exceptional circumstances may mean that we need to cancel or reschedule an appointment.

Should this happen, we will notify you as soon as possible and offer to reschedule your treatment at the earliest available opportunity. If you have paid in advance and prefer not to reschedule, we will provide a full refund of the treatment fee.

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5. No Shows

If you fail to attend your appointment without prior notice, this is considered a No Show.

As your appointment has been reserved exclusively for you and cannot usually be reallocated at short notice, 100% of the treatment fee will be charged to the payment card provided at the time of booking.

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6. Arriving Late

If you believe you are going to be late, please contact us as soon as possible. We will always do our best to accommodate you where possible still.

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7. Appointment Delays

We always aim to begin treatments at the scheduled time. However, occasional delays may occur due to unforeseen circumstances or a previous appointment overrunning.

If we anticipate a delay, we will inform you as soon as possible and advise you of the expected start time. Where possible, we will extend your appointment to ensure you receive the full duration of your booked treatment.

If we are unable to provide the full treatment time due to a delay on our part, we will discuss suitable options with you. These may include rescheduling or an appropriate adjustment to the treatment fee.

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We understand that cancellations, rescheduling and delays can cause inconvenience. However, we are generally unable to reimburse additional expenses incurred as a result, including travel costs, taxi fares, parking charges, accommodation expenses, loss of earnings or other incidental costs.

In exceptional circumstances, we may, at our discretion, offer a goodwill gesture towards such expenses.

We sincerely apologise for any inconvenience caused and thank you for your patience, understanding and continued support.

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8. Why We Have This Policy

Our therapists reserve dedicated time exclusively for each client.

Late cancellations and missed appointments prevent other clients from booking available appointments and result in lost treatment time.

This policy helps us continue offering:​

• Book online with confidence

• Live availability

• Flexible scheduling

• High-quality personalised treatments

• A premium experience for every client​

We appreciate your understanding and cooperation.

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Need Help?

If you need to amend your booking or have any questions regarding this policy, please contact us as soon as possible. We'll always do our best to help.

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